AI receptionist Thanks for calling Riverside Heating and Air. This is Ava, the company's virtual assistant. How can I help today?
Caller Hi, yeah. Our AC just stopped working. It's blowing warm air, and it's getting really hot in the house.
AI receptionist I'm sorry, that's no fun. I can get a technician out to you. Can I have your name and the address?
Caller Sure. It's Mike Turner, 214 Maple Drive.
AI receptionist Thanks, Mike. Is the outdoor unit running at all, or is it completely quiet?
Caller The fan outside is spinning, but the air inside is warm.
AI receptionist Got it, I've noted that for the technician. The next opening is today, between 2 and 4 PM. Does that work for you?
Caller Yes, today would be great.
AI receptionist You're booked for today, between 2 and 4. The technician will call about 30 minutes before arriving. Should I text the confirmation to the number you're calling from?
Caller Yep, this number's fine.
AI receptionist Done. Your confirmation is on its way by text. If anything changes, just reply to it. Anything else I can help with?
Caller No, that's it. Thanks!
AI receptionist You're welcome, Mike. We'll see you this afternoon.